Biddeford products are warranted for five years. This warranty covers the controller, cords, and the blanket itself, mattress pads and throws. This warranty does not cover abuse, accidents, damage resulting from failure to follow instructions, or modifications to the unit not carried out by the manufacturer. The warranty is only valid if the online Warranty Registration Form or the Warranty Registration Card included with the product has been filled out and submitted to Biddeford. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
If you have not submitted the Warranty Registration Card received with your product, please complete the online warranty registration form.
Warranty claims require that the defective unit be returned to Biddeford Blankets. All returns must first have a Return Authorization Number issued by Biddeford. If you will be sending your product to Biddeford for Warranty Service, please call first in order to request a Return Authorization Number from Biddeford Customer Service before sending us your product. Please make sure that this number is clearly identified on the shipping box.